Instructions: Recommended online material for studying statistical methods: www.ats.ucla.edu › Stat Computing › SPSS › Whatstat Recommended material for studying statistical methods: the file of sample answers of questions regarding statistical methods. 1. Know how to use SPSS Program 2. Use the QN & Framework file from Assignment2 folder to identify main variables, independent variables, a dependent variable, and items belong to each main variable. 3. Use the data file (SPSS file for assignment2) from Assignment2 folder to perform data analyses following the instructions below. and these are the QUESTIONS 6. (a) Use appropriate statistical method to examine whether Customer Satisfaction among age groups are differed (submit the SPSS output). (b) Develop a null hypothesis (Ho) and an alternative hypothesis (Ha). (c) You reject or fail to reject Ho (as to what level of significance). (d) Do you need to run post-hoc test? Why? Why not? 7. (a) Use appropriate statistical method to find the relationships between Tangible, Reliability, Responsiveness, Assurance, Empathy, and Customer Satisfaction (submit the SPSS output). (b) Develop 5 null hypotheses (Ho1- Ho5) and alternative hypotheses (Ha1- Ha5). (c) Do you reject or fail to reject each Ho (as to what level of significance)?